Shipping policy
Last updated: September 3, 2026
At Reptile Feeder Insects, we ship living animals as well as non-live products. Those two types of orders require different policies. This policy covers how orders are shipped and received.
Live feeder insects are covered by our Live Arrival Guarantee and cannot be returned. Eligible non-live merchandise is covered by our standard return policy. Both are set out in our Live Arrival Guarantee & Returns Policy.
Where We Ship
Reptile Feeder Insects currently ships within Florida only.
We are a Marion County, Florida operation and are starting close to home, where transit times are shorter and we can build our live-shipping program carefully.
We plan to expand beyond Florida as our shipping program grows, but orders to addresses outside Florida cannot currently be placed.
Shipping Rates
We currently ship within Florida only.
Shipping is priced by the total weight of your order and is calculated at checkout. You will see the exact shipping cost before you place your order.
Shipping Live Feeder Insects
We currently raise and ship:
- Banded crickets
- Discoid roaches
- Mealworms
- Hornworms
- Superworms
Live feeder orders ship Monday through Wednesday. The schedule is deliberately limited so orders move continuously through the carrier network rather than sitting over a weekend. Orders placed later in the week may be held until the following shipping window.
Because these are live animals, shipping may occasionally be delayed to avoid weekends, holidays, carrier interruptions, or weather conditions that could put the insects at unnecessary risk.
Processing time and carrier transit time are separate. Preparing a live order may take place before the package is handed to the carrier.
Shipping Non-Live Products
Non-live products may follow a different shipping schedule from live feeder insects.
This allows us to ship products such as lighting, fixtures, habitat supplies, feeding accessories, and other merchandise without unnecessarily holding them to a live-animal shipping schedule.
If an order contains both live feeders and non-live merchandise, we may ship the items separately when appropriate. Separate tracking information may be provided for each shipment.
Delivery Dates
Delivery dates shown at checkout or provided by the shipping carrier are estimates unless expressly identified as guaranteed.
Once a package enters the carrier's network, weather, mechanical problems, routing changes, holiday volume, and other transportation disruptions can affect delivery.
For live feeders, an unexpected carrier delay does not automatically invalidate our Live Arrival Guarantee.
Weather & Live Shipments
Live insects are sensitive to temperature.
We monitor conditions when preparing live orders and may temporarily hold a shipment when we believe sending it would create an unreasonable risk to the feeders.
If we place an order on a weather hold, we will ship it when conditions are safer. A weather hold is not a cancellation. It is intended to give the animals the best reasonable chance of arriving alive.
Florida temperatures can also become dangerous inside delivery vehicles, mail areas, and packages left outside. Please monitor your tracking and arrange to bring live orders indoors promptly.
Receiving Live Feeders
Monitor tracking whenever possible and retrieve live shipments promptly.
Once the package is indoors:
- Open it promptly.
- Open live insects over a secure container or suitable area in case insects escape.
- Follow the appropriate Care & Storage Guide for the feeder species.
- Allow temperature-stressed insects reasonable time to return gradually to an appropriate temperature before determining that they have died.
Do not place a cold insect shipment directly against a strong heat source in an attempt to warm it rapidly.
Order Changes & Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to help if processing has not progressed too far.
Once live feeders have been prepared for shipment or a package has been transferred to the carrier, cancellation or modification may no longer be possible.
Non-live orders that have already shipped cannot normally be canceled and instead must follow the applicable return process after delivery.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before completing checkout.
If you discover an error before shipment, contact us immediately. We will make reasonable efforts to correct it but cannot guarantee changes once fulfillment has begun.
A live shipment delayed, lost, returned, or misdelivered because of an incorrect or incomplete customer-provided address may not qualify for the Live Arrival Guarantee.
Additional shipping charges caused by an incorrect address may be the customer's responsibility.
Missed, Refused or Unclaimed Deliveries
Please monitor tracking and make reasonable arrangements to receive your order.
Live orders that are refused, left unclaimed, or delayed because a required delivery could not be completed may not qualify for the Live Arrival Guarantee.
Non-live merchandise returned to us because it was refused or unclaimed may be subject to return shipping or other carrier charges before a refund is issued.
Packages Marked Delivered but Not Found
If tracking shows that your package was delivered but you cannot locate it, check:
- Around the delivery location
- With other household members
- With neighbors
- With building staff or management, if applicable
- Any alternate location where the carrier may have left the package
Contact the carrier promptly and also let us know.
We will provide reasonable assistance using the information available to us, but a carrier-confirmed delivery that cannot subsequently be located is different from a standard Live Arrival Guarantee or damaged-merchandise claim and will be evaluated individually.
Bulk & Standing Orders
Bulk, institutional, breeder, rescue, school, retail, zoo, or standing orders may require different packaging, schedules, quantities, shipping arrangements, or other terms.
If special terms are agreed to in writing for a Bulk & Standing Order, those terms will govern where they differ from this general policy.
We currently serve Florida organizations and plan to expand our shipping area as our live-shipping program grows.
Questions About an Order
If something isn't right, contact us and include your order number whenever possible.
Valhalla Hall, Inc.
Reptile Feeder Insects
Marion County, Florida
Email: service@reptilefeederinsects.com
Phone: (352) 509-5125